Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected]
Q. Where do you ship from?
A. We have multiple warehouses all over India, your order gets shipped to you from the warehouse that’s nearest to you. If you order multiple items, they might get shipped from different warehouses due to product availability.
Q. Is COD (Cash on Delivery) available?
A. Yes, Cash on Delivery is available on all products above ₹199.
Q. How long will it take for my order to arrive?
A. It usually takes 2-7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. Are there any shipping charges?
A. No, Shipping is 100% FREE all over India.
Q. Do you provide a refund or replacement in case I face any issue with the product?
A. Yes, we have a simple 7 days return and refund policy, Learn more by clicking this link: goodsnation.in/policies/refund-policy
Q. How long will it take to receive the tracking number for my order?
A. It will take usually between 1-2 business days.
Q. Where is your company located?
A. Karnal, Haryana, India
Q. Will I receive a confirmation message when I place my order?
A. Yes, all customers receive a confirmation message on their provided phone number after placing their order. (NOTE: Please
contact us if you don’t receive one within 12 hours of order placement)
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to [email protected]
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, PayTM, etc. We also provide cash on delivery for most locations.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all the purchases made on our site are safe and secure.
Q. How can I cancel my order?
A. In the event you wish to cancel your order email us your order number at [email protected] (NOTE: Contact us within 12 hours of order placement if you wish to cancel your order otherwise, your order might get shipped).